Frequently Asked Questions

About Orders and Shipping/Tracking:

Why am I now having to pay sales tax?

Can you make a change to an un-shipped order I recently placed? (or combine two orders to save shipping, or add merchandise to an order, etc.)?

I want to return something and get an item in its place. How do I do this?

I want to buy a group of products to try on at home and return what doesn’t work. Can I do this?

Can I use a Visa/Master Card Gift Card?

I’m having trouble with the tracking info you gave me. Can you help?

About Sales and Promos:

I bought one of your Almost Free sale items (or any product advertising a Promo Gift Card). How do I get my Gift Card?

I recently bought something that was on special for a short time. I need a different size/color but the price of the product is now higher than what I paid. How do I get the size and color I need for the lower price?

About Products

How do I measure myself for a motorcycle jacket, pants, suit?

How do I measure the size of a motorcycle suit, jacket or pants that I have?

Can you tell me something about CE/European ratings for back protectors and other armor?

What shield, gear kit, visor do I need for my HJC or Shoei Helmet?

I have an older model HJC, what new model corresponds to what I am familiar with?

Can you tell me about some of the special materials used in motorcycle apparel?

Can you give me some advice about a fit problem I have?

How do I know what size gloves to order? Can I measure?

How does this helmet fit? or Does this helmet fit like that helmet?

I have a problem with a product I bought. Is there a warranty?

Some of your product reviews are negative. Why do you even offer those products in your store?

About MotorcycleGear.com and Other Stuff

Who are you and where are you?

Before you were MotorcycleGear.com you were New Enough. Why New Enough?

Do you mind if customers put a link on their page to yours?