LS2 Helmets Warranty Info

Only LS2 helmets purchased from authorized LS2 dealers within the United States are covered by this warranty. LS2 helmets are warranted to be free of defects in material and workmanship to the end consumer for a period of 2 years from purchase or 3 years from date of manufacture. Some models of LS2 Helmets have a 5-year warranty, and these models have the 5-year notice on the original package. Other aspects of the 5-year warranty are identical to the 2-year warranty and are included here. This warranty applies to the original purchaser only and is non-transferrable. It does not cover normal wear and tear, abuse, mounting of non-LS2 accessories such as, but not limited to communication systems or cameras, or crash damage.

We recommend the consumer inspect the helmet at the time of purchase and operate any and all features such as shields, vents, sun shields, chin straps, etc.

LS2’s goal is to make the warranty process as seamless as possible while ensuring that we can track your helmet throughout our process and see it safely and securely back into your hands. To submit a warranty request, follow these steps:

• Consumers must submit a Warranty Request Form from the LS2 Helmets website or call LS2 Helmets US to request warranty approval.

Requests for warranty must include photos of the area in question and of the item itself.

Proof of purchase may be requested.

Warranty Request Forms must also include a note explaining the reason for the return, as well as contact information from the consumer.

Upon approval they will provide a return request form and a shipping label. The Return Request form must be included in the box being returned.

Returned product will be evaluated and if deemed defective in materials or workmanship, will be repaired, or replaced at the sole discretion of LS2 Helmets US.

Items added to the helmet, such as but not limited to, communication devices or cameras, must be removed before helmet is warrantied, and are not covered by this warranty. LS2 is not responsible for non-LS2 items and cannot guarantee the return of these items.

In the event that a product is still covered and returned for warranty but is no longer available, LS2 Helmets US will do its best to offer a suitable replacement of equivalent value. In the event that a replacement is deemed necessary, and the helmet was purchased at a sale price, the replacement helmet offered will be of approximately the same value as was paid for the original helmet, not necessarily an equivalent helmet model. Modifications to Helmets VOIDS WARRANTY

LS2 Helmets US is not responsible for any device or material that was not a part of the original item, and they cannot repair a helmet that has any additional equipment added. They will in no way accept responsibility for any additional equipment or device that was not part of the original product as delivered by the factory, nor for any modification that affects the structural integrity of the helmet. They advise against and do not approve any modifications to our products.

Modifications to the helmet, including but not limited to, custom painting or addition of non-approved decals are discouraged, and may void the warranty. Modifications are not covered and are emphatically discouraged. Some glues and paints can adversely affect the original materials of the helmet and could cause it to lose its effectiveness.

Helmets are safety tested in their original manufactured condition. LS2 Helmets US cannot guarantee the performance of a helmet that has been modified from the original condition in any way.

Do not drill the shell or EPS or alter the shell or EPS in any way.

Modifications are at the consumers risk and may void the warranty and liability insurance. By making or allowing any modification to the helmet, the consumer acknowledges and accepts all responsibility and all risk for the performance of the product. Any addition or modification that changes the structure and/or integrity of the helmet in any way voids this warranty. Force drying a helmet using any source of heat VOIDS WARRANTY.

Care and Maintenance

Use mild soap and warm water to clean your helmet. When washing a helmet with a removable liner, remove the liner and wash with mild soap and rinse thoroughly. Allow to air dry. Outside sources of heat WILL harm the EPS and could melt or distort the comfort padding. Petroleum products should not be used on your helmet and will void your warranty. DO NOT rest your helmet on a hot exhaust or set it above the gas cap as both can damage this product.

First Step
If you have questions regarding the warranty coverage on your helmet, visit the LS2 website, fill out the Warranty Request From here, call LS2 Helmets at 630-236-2366, e-mail LS2 Helmets at csr@LS2helmets.us or refer to your helmet owner’s manual.